The Sector Pandemic Plan Initiative (SPPI)

The Sector Pandemic Plan Initiative (SPPI)

The Sector Pandemic Plan Initiative (SPPI) Help Line is intended to provide an informed opinion on various subjects related to COVID-19 such as health, behaviour for persons with special needs, dealing with Public Health authorities, and navigating the hospital system. 

If this is a medical emergency please call 911 or go to the nearest hospital.

Send us your questions.


    I understand the following:

    • This is a free, confidential service. 
    • This service is facilitated by Community Living Toronto. Community Living Toronto will not be held responsible for any opinion given nor the accuracy of information provided during the call. Likewise, the volunteer will not be held responsible for these or any outcomes which may result from your conversation.    
    • You will be speaking with a volunteer professional who will offer support and guidance as well as provide you with additional information to the best of their abilities, relating to your COVID-19 questions and concerns. However, the volunteer cannot provide a diagnosis over the phone or prescribe medication. 
    • Any opinion or information relied upon is done at the caller’s own risk. 

    Select one of our experts to answer your question.

    Jeanette Maclean

    Areas of expertise:
    – Occupational Health and Safety – Work Refusals
    – Infection Prevention and Control
    – Notice of Occurrence
    – WSIB
    – Disability Case Management- Staff Return to Work
    – Public Health Ontario Guidance & Communication

    Senior Consultant/Owner of MacLean & Associates.

    Jeanette has been working 28 years in the Healthcare and Social Services Sector and is an experienced Occupational Health and Safety Specialist/Inspector/Educator/Public Speaker. 

    She provides expert knowledge and advice on Occupational Health and Safety matters including programs to support physical and psychological health and safety of workers, IPAC measures, answers to OHSA questions pertaining to work refusals, rights and responsibilities of workplace parties (worker, supervisor, employer). Disability Case Management expertise as it relates to occupational illness, exposures, WSIB/MOL reporting obligations.

    Dr Marwah Younis Damani

    Areas of expertise:
    – Individual and Site Infection Control
    – Risk Identification and Management

    Doctor of Pharmacy, Managing Director of Seamless Care Pharmacy and Global Executive MBA in Healthcare and Life Sciences candidate at the Rotman School of Management at University of Toronto. 

    Marwah has dedicated her professional career to advocating for equitable support for individuals living with developmental disabilities through her work with Seamless Care Pharmacy. Seamless Care Pharmacy is an Ontario-based pharmacy provider that has been exclusively supporting agencies and individuals in the Developmental Services Sector for 15 years. 

    Shirley McMillan

    Areas of expertise:
    Mental and Physical Well Being of Staff, Residents, Individuals in Service, Families/Caregivers

    Clinical Nurse Specialist 

    Shirley has expertise in Mental and Physical Health as it relates to Individuals with Intellectual and Developmental Disabilities through the lifespan and their careers.

    John Clarke

    Areas of expertise:
    – Behavioural Supports- Specializes in changes of behaviour due to COVID-19

    Board Certified Behaviour Analyst 

    John who advises in the use of Applied Behaviour Analysis in the areas of Autism, FASD and Sexually Concerning or Abusive Behaviours for those who have been diagnosed with an Intellectual Disability.